Useful monitoring depends on the use case. Possible indicators include task-success drift, unsupported claims, override frequency, retrieval failures, tool failures, harmful or prohibited output, latency, cost per successful workflow, accessibility defects, incident frequency, and supplier changes. Avoid dashboards filled with metrics that no owner uses to trigger an action.
Define incident intake before the first problem. Staff should know how to report harmful output, data exposure, unexpected external actions, bias or access concerns, security events, and material service failures. Incident handling should preserve the model/version, prompts or relevant input, connected tools, logs, user impact, containment, and the governance decision that follows.
Not every issue is a security incident, and not every model error requires executive escalation. Use a taxonomy that routes technical defects, safety concerns, privacy events, security incidents, accessibility barriers, supplier failures, and legal questions to the appropriate owners while preserving one traceable record.
Periodic reviews should ask whether the original purpose, risk classification, supplier, controls, evaluation baseline, and legal context still match reality. Change-triggered review is often more valuable than an annual questionnaire performed simply because the calendar says so.